This Privacy Policy explains how Provider Prime (“Provider Prime,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website or contact us. If you are a client receiving services under a contract, your agreement (and any Business Associate Agreement, if applicable) governs how client data and PHI are handled.

1) Important notice: do not submit PHI

Our website contact forms and public email links are not intended for protected health information (PHI). Please do not include any PHI in messages. If you are a client, use the secure channels and systems agreed during onboarding.

2) Information we collect

a) Information you provide

• Contact details (name, email, phone, organization)
• Message content you send us (service needs, general questions)
• Scheduling details (if you book a call through a third-party scheduler)

b) Information collected automatically

• Device and browser information (e.g., browser type, operating system)
• Usage data (pages viewed, approximate location derived from IP, time on site)
• Cookies and similar technologies (see “Cookies” below)

3) How we use information

• To respond to inquiries and provide information about our services
• To operate, maintain, and improve our website
• To prevent fraud, abuse, and security incidents
• To comply with legal obligations where applicable

4) Legal bases (where applicable)

Depending on your location, we process personal data based on one or more of: your consent, performance of a contract or steps requested by you, our legitimate interests (e.g., running and securing the website), and/or compliance with legal obligations.

5) Cookies and analytics

We may use cookies and similar technologies to understand site usage and improve performance. If analytics tools are enabled, they may collect information such as pages viewed and approximate location derived from IP. You can control cookies through your browser settings.

6) How we share information

We do not sell your personal information. We may share information in the following cases:

• Service providers: vendors that help us operate the website, communications, or scheduling (acting under appropriate obligations)
• Legal and safety: to comply with law, respond to lawful requests, or protect rights and safety
• Business transfers: in connection with a merger, acquisition, or reorganization

7) International data transfers

We may process information in countries different from where you live. When required, we take steps to apply appropriate safeguards.

8) Data retention

We retain personal information for as long as needed to respond to inquiries, operate the website, comply with legal obligations, and resolve disputes. We may retain aggregated or de‑identified information for longer.

9) Security

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is 100% secure.

10) Your choices and rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or object to certain processing of personal data. To request, contact us at hello@providerprime.com.

11) Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Effective date” above when changes are made.

13) Contact

Questions about this Privacy Policy: hello@providerprime.com

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This policy is provided as a practical website privacy policy for a medical outsourcing brand. For jurisdiction-specific requirements, consult qualified legal counsel before launch.